How does the repeat visitor/pre-populate information feature work?
The e-Reception Book will only remember details if the visitor name is unique. For example, if two Matthew Smith's have visited, both leaving different email addresses, the e-Reception Book will not remember/pre-populate the visitor information next time, as it will not know which Matthew Smith is visiting.
We recommend using the pre-register feature. With this feature you can pre-register visitor's for a certain period of time.