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My visitors or/and staff can't check-in/check-out?

Please may you check that you have a Wi-Fi connection on the iPad device. A great way to test this is by opening up Safari via the device and seeing if a web page loads.

Please allow 30 seconds for a visitor to check-in, to be able to check-out.

Loss of Wi-Fi is normally the cause. If the problem still purists, please contact your Account Manger or speak to one of our live chat agents.